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Frequently Asked Questions

Shipping & Delivery

Yes we ship worldwide but suggest you check with your Countries Custom and Import Regulations prior to placing an order.

Rates are calculated at checkout and you will be able to view the Postage Rate prior to finalising your order.

If your order is available then it will be dispatched ASAP, usually with 24 hrs.  If any part of your order is out of stock Natural Paws will advise you and seek your further instructions.  Sometimes we may have to send your order in separate parcels.

Yes we offer Express Delivery at checkout.

Natural Paws uses Australia Post services including Star Track Courier.

Please choose carefully as if your order has gone through checkout we are unable to change your order.

Refunds & Returns

Please refer to our Website Terms and Conditions for further info.

Online Shop Payments

Accept all major debit and credit cards from customers in every country.

Natural Paws uses Stripe payment processing who are certified to the highest Industry Standards and obtained Regulatory licenses around the World.

A Tax Invoice can be emailed to you on request.

Privacy

We take your privacy seriously. See our privacy policy here.

Please refer to our Privacy Policy and Terms and Conditions for this information.

Pet Care

Our opening hours can differ if we have no bookings or appointments for that session so please never just turn up unannounced always contact us first to check we are open if you do not have a booking or appointment.

Closed Christmas Day, Boxing Day, Easter Sunday

Open with bookings & appointments 7 days a week

9.30-10.30 am & 4.30-5.30 pm

Yes you are welcome to make an appointment to view during opening hours.  We generally find 10-10.30 am or 5-5.30 pm a quieter time for inspections.

If you want us to meet your dog and always travel with your dog then by all means, however don’t feel you need to bring your dog with you when you inspect as it is not necessary.

Dogs should have had their puppy shots C3.  Felines their kitty shots F3.  We accept Titre Test results.

Bring your dog/s on lead and/or cat/s in cage to the garage side of the house where there is an entry gate between the garage and house. 

Please bring in a note of your contact details, emergency contact, usual vet, pet insurance info (if applicable).

Yes we are happy to feed your pet’s special diet.

Yes you are welcome to bring personal items for your pet. Please appreciate that sometimes personal items can get destroyed in the doggy world so leave at home any valued items.

Bedding like a futon or blanket for the off the ground bed is suitable but please no bean bags!

Toys like balls, vinyl or rubber toys are best suited as plush toys can be de-stuffed!

Please bring a warm blanket or snuggle bed for their off the ground bed, a dog coat or you can book a heated sleeping area for your dog at night.

Yes we are used to giving medication, supplements.  Please ensure they are clearly labelled with pet name and instructions.

If we see a pet showing illness, injury or concerning behaviour we will contact the owner to voice our concerns and upon agreement follow their wishes for veterinarian care.

If we have an emergency situation we will drop everything and get a pet straight to the nearest vet whilst attempting to contact the owner on route to the vet or as soon as practical.

We like to give dogs plenty of free exercise time but always take into consideration the weather and their personal needs.  Dogs can expect several hours of exercise morning and afternoon.

We are animal lovers and so we enjoy spending time, talking, treating, throwing balls, playing with and stroking the pets in our care.

Yes you can but please ensure you give us 24 hrs advance notice by mobile or text and please note that we may still have to charge for the whole booking.

Yes you are welcome to contact us after 48 hrs to check how your pet is settling.  A text or FB messenger are ideal as it allows us to respond when we have a spare moment.

We are animal lovers and so we enjoy spending time, talking, treating, throwing balls, playing with and stroking the pets in our care.

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WOOCS v.1.3.3.2